Jira Service Management

{"xsrfToken":"454a34de1b9b92b934b54012694ec22c6601d786_lout","branding":{"id":"2","key":"ats","name":"ACCESS Ticket Submission","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006775","headerLinkHoverBGColor":"#006775","headerBadgeColor":"#006775"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Advanced Cyberinfrastructure Ticket System","sharedPortalName":"CyberInfrastructure Help","userInitialAnnouncementHeader":"Additional Help Resources","userInitialAnnouncementMessageWiki":"For ACCESS: If you can't find the information you need via the <a href=\"https://support.access-ci.org/knowledge-base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ACCESS Knowledge Base Documentation </a> or the <a href=\"https://ask.cyberinfrastructure.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Community Support Forums</a>, please visit the <a href=\"https://support.access-ci.org/open-a-ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ACCESS Support Portal </a> to <a href=\"https://support.access-ci.org/open-a-ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">submit a help ticket </a>.\nFor NAIRR: If you can't find the information you need via the <a href=\"https://nairrpilot.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NAIRR Website</a>, submit a help ticket using the button below.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Advanced Cyberinfrastructure Ticket System","sharedPortalName":"CyberInfrastructure Help","announcementHeader":"Additional Help Resources","announcementMessage":"For ACCESS: If you can't find the information you need via the [ACCESS Knowledge Base Documentation |https://support.access-ci.org/knowledge-base] or the [Community Support Forums|https://ask.cyberinfrastructure.org/], please visit the [ACCESS Support Portal | https://support.access-ci.org/open-a-ticket] to [submit a help ticket | https://support.access-ci.org/open-a-ticket].\n\nFor NAIRR: If you can't find the information you need via the [NAIRR Website|https://nairrpilot.org], submit a help ticket using the button below.\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a5b6e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/028a0457-1843-4987-b231-468d0d0ee467/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyOGEwNDU3LTE4NDMtNDk4Ny1iMjMxLTQ2OGQwZDBlZTQ2NyI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODU1ODEsIm5iZiI6MTczNDc4NDk4MX0.1JoF3xdB0vgsqXFtwuZim-g0AtnEiSy0lOvPUlBE-Lk&client=bf7a6ed0-fffc-478b-9755-57028418a24d&height=300&mode=fit","bannerMediaApiFileId":"028a0457-1843-4987-b231-468d0d0ee467","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ats","projectId":10020,"serviceDeskId":2,"name":"ACCESS Ticket Submission","description":"Please use the form below to submit an ACCESS ticket.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"32","name":"ACCESS Integration and Operation Support Request","descriptionHtml":"ONLY use this form if you are an ACCESS RP, ACCESS project, or ACCESS affiliated infrastructure provider requesting help integrating or interoperating in the ACCESS environment. Use the \"ACCESS User Support Request\" form for user support requests.","callToAction":"ACCESS Integration and Operation Support Request","introHtml":"Request help integrating, operating, or supporting ACCESS resources or services","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"17","name":"ACCESS User Support Request","descriptionHtml":"","callToAction":"ACCESS User Support Request","introHtml":"Need help using ACCESS? Select this to request assistance.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"40","name":"Bulk Enrollment Request","descriptionHtml":"<h3><a name=\"AreyouteachingaclassorseminarthatneedsACCESSaccountsfordozensofusers%3FUsethisformtouploadyourlistofusersforbulkenrollment.VisitACCESSCIBulkUserEnrollmenthttps%3A%2F%2Foperations.accessci....\" target=\"_blank\"></a>Are you teaching a class or seminar that needs ACCESS accounts for dozens of users? Use this form to upload your list of users for bulk enrollment. Visit <a href=\"https://operations.access-ci.org/identity/bulk-enrollment\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ACCESS CI Bulk User Enrollment</a> for more information.</h3>","callToAction":"Bulk Enrollment Request","introHtml":"Use this form to upload a CSV file of users to be enrolled in ACCESS.","icon":10516,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"31","name":"Cannot login to RP Resource","descriptionHtml":"","callToAction":"Cannot login to RP Resource","introHtml":"Cannot login to ACCESS RP Resource? Select this to request assistance.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"30","name":"Cannot login to the ACCESS portal","descriptionHtml":"","callToAction":"Cannot login to the ACCESS portal","introHtml":"Cannot Login to the ACCESS? Select this to request assistance.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"33","name":"Non-Technical Inquiries","descriptionHtml":"","callToAction":"Non-Technical Inquiries","introHtml":"General inquiries about the ACCESS program or need to contact the Communications Team? We are happy to help.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"28","name":"ACCESS Support Request- Backup -3-8-2023","descriptionHtml":"","callToAction":"ACCESS Support Request- Backup -3-8-2023","introHtml":"Need help for ACCESS? Select this to request assistance.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"ACCESS"}],"orderMapping":{"3":[33,17,30,31,32,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ccb2426-24b8-38d4-8b37-19b57a18d9c6","appLinkName":"System Confluence","appLinkUrl":"https://access-ci.atlassian.net/wiki","spaceKey":"ATS","spaceName":"ACCESS Ticketing System","spaceUrl":"https://access-ci.atlassian.net/wiki/spaces/ATS","isServer":false},"labels":[],"projectKey":"ATS","serviceDeskId":2,"kbLinkDomainURLs":["https://access-ci.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATS","userLanguageHeader":"Welcome to the new ACCESS ticketing system","userLanguageMessageWiki":"For more information about the transition to the new ticketing system, please see this <a href=\"https://operations.access-ci.org/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ</a>","defaultLanguageHeader":"Welcome to the new ACCESS ticketing system","defaultLanguageMessage":"For more information about the transition to the new ticketing system, please see this [FAQ|https://operations.access-ci.org/faqs]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODYxODEsIm5iZiI6MTczNDc4NDk4MX0.5sKwdA5tYvmjQDb6yOlJT8v8mP34aRmKi0jvChmtXYA","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bf7a6ed0-fffc-478b-9755-57028418a24d","tokenDurationInMins":20}},"reqCreate":{"id":32,"projectId":10020,"form":{"name":"ACCESS Integration and Operation Support Request","descriptionHtml":"ONLY use this form if you are an ACCESS RP, ACCESS project, or ACCESS affiliated infrastructure provider requesting help integrating or interoperating in the ACCESS environment. Use the "ACCESS User Support Request" form for user support requests.","callToAction":"ACCESS Integration and Operation Support Request","intro":"Request help integrating, operating, or supporting ACCESS resources or services","instructions":"ONLY use this form if you are an ACCESS RP, ACCESS project, or ACCESS affiliated infrastructure provider requesting help integrating or interoperating in the ACCESS environment. Use the "ACCESS User Support Request" form for user support requests.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10103","fieldConfigId":"10233","label":"Your ACCESS ID","description":"Enter your ACCESS ID","descriptionHtml":"Enter your ACCESS ID","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10108","fieldConfigId":"10239","label":"Your Name","description":"Enter your name","descriptionHtml":"Enter your name","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Request Title","description":"A brief Title or Subject for the request","descriptionHtml":"A brief Title or Subject for the request","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10116","fieldConfigId":"10248","label":"ACCESS Operational Support Issues","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10543","label":"Allocations: AMIE","selected":false,"children":[]},{"value":"10544","label":"Allocations: APIs","selected":false,"children":[]},{"value":"10545","label":"Allocations: Portal","selected":false,"children":[]},{"value":"10546","label":"Allocations: XRAS","selected":false,"children":[]},{"value":"10547","label":"Allocations: XACCT Admin","selected":false,"children":[]},{"value":"10548","label":"Allocations: Other","selected":false,"children":[]},{"value":"10549","label":"Support: Knowledge Base - Documentation","selected":false,"children":[]},{"value":"10571","label":"Support: Knowledge Base - Ask.CI","selected":false,"children":[]},{"value":"10572","label":"Support: Knowledge Base - Community Resources","selected":false,"children":[]},{"value":"10573","label":"Support: Knowledge Base - Affinity Groups","selected":false,"children":[]},{"value":"10551","label":"Support: OnDemand","selected":false,"children":[]},{"value":"10552","label":"Support: Pegasus","selected":false,"children":[]},{"value":"10553","label":"Support: Portal","selected":false,"children":[]},{"value":"10554","label":"Support: Other","selected":false,"children":[]},{"value":"10555","label":"Operations: Security Tools - ACCESS IdP, CILogon/COManage, Kerberos, MFA, ...","selected":false,"children":[]},{"value":"10556","label":"Operations: Security Practices - Governance Council, AIRTG, Policies, ...","selected":false,"children":[]},{"value":"10557","label":"Operations: Security and Trust - SSL Certificates","selected":false,"children":[]},{"value":"10558","label":"Operations: Data Transfer - Globus, ...","selected":false,"children":[]},{"value":"10559","label":"Operations: Networking Tools - CONECTnet, DNS, ...","selected":false,"children":[]},{"value":"10532","label":"Operations: Networking Consulting","selected":false,"children":[]},{"value":"10560","label":"Operations: APIs - RabbitMQ, RESTful, ....","selected":false,"children":[]},{"value":"10561","label":"Operations: Tools - Central SysLog, GitHub, Nagios, ReadTheDocs, Usage Tracking, ...","selected":false,"children":[]},{"value":"10562","label":"Operations: CiDeR","selected":false,"children":[]},{"value":"10563","label":"Operations: Portal","selected":false,"children":[]},{"value":"10564","label":"Operations: Other","selected":false,"children":[]},{"value":"10565","label":"Metrics: XDMoD","selected":false,"children":[]},{"value":"10568","label":"Metrics: Job Performance Data","selected":false,"children":[]},{"value":"10569","label":"Metrics: NetSage","selected":false,"children":[]},{"value":"10567","label":"Metrics: Portal","selected":false,"children":[]},{"value":"10566","label":"Metrics: Other","selected":false,"children":[]},{"value":"10542","label":"ACCESS-wide: Websites - All ACCESS Portals and Websites","selected":false,"children":[]},{"value":"10538","label":"ACCESS-wide: Collaboration Tools - Google, Confluence, JIRA, Slack, ...","selected":false,"children":[]},{"value":"10540","label":"ACCESS-wide: Communications - News Letters, Public Relations, and Media","selected":false,"children":[]},{"value":"10541","label":"ACCESS-wide: Ticket System - ACCESS-related Ticketing Systems","selected":false,"children":[]},{"value":"10539","label":"ACCESS-wide: Provider Integration - Infrastructure Integration and Roadmaps","selected":false,"children":[]},{"value":"10570","label":"Some Other Question","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Please select medium, low, or lowest priority unless this is an emergency","descriptionHtml":"Please select medium, low, or lowest priority unless this is an emergency","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10113","fieldConfigId":"10245","label":"ACCESS TAGS","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10285","label":" C, C++","selected":false,"children":[]},{"value":"10254","label":"Abaqus","selected":false,"children":[]},{"value":"10520","label":"ACCESS","selected":false,"children":[]},{"value":"10228","label":"ACCESS-credits","selected":false,"children":[]},{"value":"10229","label":"ACCESS-website","selected":false,"children":[]},{"value":"10255","label":"Accounts","selected":false,"children":[]},{"value":"10256","label":"ACLS","selected":false,"children":[]},{"value":"10257","label":"Adding users","selected":false,"children":[]},{"value":"10258","label":"Affiliations","selected":false,"children":[]},{"value":"10259","label":"Affinity Groups","selected":false,"children":[]},{"value":"10260","label":"AI","selected":false,"children":[]},{"value":"10240","label":"Algorithms","selected":false,"children":[]},{"value":"10264","label":"Allocation extension","selected":false,"children":[]},{"value":"10261","label":"Allocation Management","selected":false,"children":[]},{"value":"10265","label":"Allocation proposal","selected":false,"children":[]},{"value":"10262","label":"Allocation Time","selected":false,"children":[]},{"value":"10263","label":"Allocation users","selected":false,"children":[]},{"value":"10266","label":"AMBER","selected":false,"children":[]},{"value":"10267","label":"AMIE","selected":false,"children":[]},{"value":"10268","label":"Anaconda","selected":false,"children":[]},{"value":"10239","label":"Analysis","selected":false,"children":[]},{"value":"10269","label":"API","selected":false,"children":[]},{"value":"10270","label":"Application Status","selected":false,"children":[]},{"value":"10271","label":"ARCGIS","selected":false,"children":[]},{"value":"10243","label":"Architecture","selected":false,"children":[]},{"value":"10272","label":"Archiving","selected":false,"children":[]},{"value":"10273","label":"Astrophysics","selected":false,"children":[]},{"value":"10274","label":"ATLAS","selected":false,"children":[]},{"value":"10275","label":"Authentication","selected":false,"children":[]},{"value":"10276","label":"AWS","selected":false,"children":[]},{"value":"10277","label":"AZURE","selected":false,"children":[]},{"value":"10278","label":"Backup","selected":false,"children":[]},{"value":"10279","label":"BASH","selected":false,"children":[]},{"value":"10280","label":"Batch Jobs","selected":false,"children":[]},{"value":"10281","label":"Benchmarking","selected":false,"children":[]},{"value":"10282","label":"Big Data","selected":false,"children":[]},{"value":"10283","label":"Bioinformatics","selected":false,"children":[]},{"value":"10284","label":"Biology","selected":false,"children":[]},{"value":"10286","label":"Ceph","selected":false,"children":[]},{"value":"10302","label":"CFD","selected":false,"children":[]},{"value":"10287","label":"cgroups","selected":false,"children":[]},{"value":"10288","label":"CHARMM","selected":false,"children":[]},{"value":"10289","label":"Checkpoint","selected":false,"children":[]},{"value":"10290","label":"cilogon","selected":false,"children":[]},{"value":"10291","label":"citation","selected":false,"children":[]},{"value":"10230","label":"Cloud","selected":false,"children":[]},{"value":"10292","label":"Cloud Computing","selected":false,"children":[]},{"value":"10294","label":"Cloud Lab","selected":false,"children":[]},{"value":"10293","label":"Cloud Storage","selected":false,"children":[]},{"value":"10295","label":"Cluster Management","selected":false,"children":[]},{"value":"10296","label":"Cluster Support","selected":false,"children":[]},{"value":"10297","label":"CMMC","selected":false,"children":[]},{"value":"10298","label":"Community Outreach","selected":false,"children":[]},{"value":"10299","label":"Compiling","selected":false,"children":[]},{"value":"10300","label":"Composible Systems","selected":false,"children":[]},{"value":"10301","label":"Computataional Chemistry","selected":false,"children":[]},{"value":"10303","label":"COMSOL","selected":false,"children":[]},{"value":"10304","label":"Conda","selected":false,"children":[]},{"value":"10305","label":"Condo","selected":false,"children":[]},{"value":"10306","label":"Containers","selected":false,"children":[]},{"value":"10307","label":"Core dump","selected":false,"children":[]},{"value":"10308","label":"Core hours","selected":false,"children":[]},{"value":"10309","label":"CP2K","selected":false,"children":[]},{"value":"10310","label":"CPU architecture","selected":false,"children":[]},{"value":"10311","label":"CPU bound","selected":false,"children":[]},{"value":"10312","label":"CUDA","selected":false,"children":[]},{"value":"10313","label":"Cybersecurity","selected":false,"children":[]},{"value":"10314","label":"CYVERSE","selected":false,"children":[]},{"value":"10241","label":"Data","selected":false,"children":[]},{"value":"10233","label":"Data Storage","selected":false,"children":[]},{"value":"10315","label":"Data-access-protocols","selected":false,"children":[]},{"value":"10316","label":"Data-analysis","selected":false,"children":[]},{"value":"10317","label":"Data-compliance","selected":false,"children":[]},{"value":"10318","label":"Data-lifecycle","selected":false,"children":[]},{"value":"10319","label":"Data-management","selected":false,"children":[]},{"value":"10320","label":"Data-management-software","selected":false,"children":[]},{"value":"10321","label":"Data-provenance","selected":false,"children":[]},{"value":"10322","label":"Data-reproducibility","selected":false,"children":[]},{"value":"10323","label":"Data-retention","selected":false,"children":[]},{"value":"10324","label":"Data-science","selected":false,"children":[]},{"value":"10325","label":"Data-sharing","selected":false,"children":[]},{"value":"10326","label":"Data-transfer","selected":false,"children":[]},{"value":"10327","label":"Data-wrangling","selected":false,"children":[]},{"value":"10328","label":"Database-update","selected":false,"children":[]},{"value":"10329","label":"Debugging","selected":false,"children":[]},{"value":"10231","label":"Debugging, Optimizatio and Profiling","selected":false,"children":[]},{"value":"10330","label":"Deep-learning","selected":false,"children":[]},{"value":"10331","label":"Dependencies","selected":false,"children":[]},{"value":"10332","label":"Deployment","selected":false,"children":[]},{"value":"10333","label":"DFT","selected":false,"children":[]},{"value":"10334","label":"Distributed-computing","selected":false,"children":[]},{"value":"10232","label":"DNS","selected":false,"children":[]},{"value":"10335","label":"Docker","selected":false,"children":[]},{"value":"10336","label":"Documentation","selected":false,"children":[]},{"value":"10337","label":"DOI","selected":false,"children":[]},{"value":"10338","label":"DTN","selected":false,"children":[]},{"value":"10339","label":"Easybuild","selected":false,"children":[]},{"value":"10340","label":"Email","selected":false,"children":[]},{"value":"10341","label":"Encryption","selected":false,"children":[]},{"value":"10342","label":"Environment-modules","selected":false,"children":[]},{"value":"10343","label":"Errors","selected":false,"children":[]},{"value":"10344","label":"Extension","selected":false,"children":[]},{"value":"10345","label":"FastX","selected":false,"children":[]},{"value":"10346","label":"Federated-authentication","selected":false,"children":[]},{"value":"10237","label":"File transfers","selected":false,"children":[]},{"value":"10347","label":"File-formats","selected":false,"children":[]},{"value":"10348","label":"File-limits","selected":false,"children":[]},{"value":"10349","label":"File-systems","selected":false,"children":[]},{"value":"10350","label":"File-transfer","selected":false,"children":[]},{"value":"10351","label":"Finite-element-analysis","selected":false,"children":[]},{"value":"10352","label":"Firewall","selected":false,"children":[]},{"value":"10353","label":"Fortran","selected":false,"children":[]},{"value":"10251","label":"Frameworks and IDE's","selected":false,"children":[]},{"value":"10354","label":"GAMESS","selected":false,"children":[]},{"value":"10234","label":"Gateways","selected":false,"children":[]},{"value":"10355","label":"GATK","selected":false,"children":[]},{"value":"10356","label":"Gaussian","selected":false,"children":[]},{"value":"10357","label":"GCC","selected":false,"children":[]},{"value":"10358","label":"Genomics","selected":false,"children":[]},{"value":"10359","label":"GIS","selected":false,"children":[]},{"value":"10360","label":"Git","selected":false,"children":[]},{"value":"10361","label":"Globus","selected":false,"children":[]},{"value":"10362","label":"GPFS","selected":false,"children":[]},{"value":"10363","label":"GPU","selected":false,"children":[]},{"value":"10364","label":"Gravitational-waves","selected":false,"children":[]},{"value":"10365","label":"Gridengine","selected":false,"children":[]},{"value":"10366","label":"GROMACS","selected":false,"children":[]},{"value":"10367","label":"Hadoop","selected":false,"children":[]},{"value":"10244","label":"Hardware","selected":false,"children":[]},{"value":"10368","label":"Image-processing","selected":false,"children":[]},{"value":"10369","label":"Infiniband","selected":false,"children":[]},{"value":"10370","label":"Interactive-mode","selected":false,"children":[]},{"value":"10371","label":"Interconnect","selected":false,"children":[]},{"value":"10245","label":"IO-Issue","selected":false,"children":[]},{"value":"10372","label":"ISILON","selected":false,"children":[]},{"value":"10373","label":"Java","selected":false,"children":[]},{"value":"10374","label":"Jekyll","selected":false,"children":[]},{"value":"10375","label":"Jetstream","selected":false,"children":[]},{"value":"10376","label":"Job-accounting","selected":false,"children":[]},{"value":"10377","label":"Job-array","selected":false,"children":[]},{"value":"10378","label":"Job-charging","selected":false,"children":[]},{"value":"10379","label":"Job-failure","selected":false,"children":[]},{"value":"10380","label":"Job-sizing","selected":false,"children":[]},{"value":"10381","label":"Job-submission","selected":false,"children":[]},{"value":"10382","label":"Julia","selected":false,"children":[]},{"value":"10383","label":"Jupyterhub","selected":false,"children":[]},{"value":"10384","label":"Key-management","selected":false,"children":[]},{"value":"10385","label":"Kubernetes","selected":false,"children":[]},{"value":"10386","label":"KyRIC","selected":false,"children":[]},{"value":"10387","label":"LAMMPS","selected":false,"children":[]},{"value":"10388","label":"Library-paths","selected":false,"children":[]},{"value":"10389","label":"License","selected":false,"children":[]},{"value":"10390","label":"Linear-programming","selected":false,"children":[]},{"value":"10246","label":"Linux","selected":false,"children":[]},{"value":"10391","label":"LMOD","selected":false,"children":[]},{"value":"10226","label":"login","selected":false,"children":[]},{"value":"10392","label":"LSF","selected":false,"children":[]},{"value":"10393","label":"Lustre","selected":false,"children":[]},{"value":"10394","label":"Machine-learning","selected":false,"children":[]},{"value":"10395","label":"Management","selected":false,"children":[]},{"value":"10396","label":"Materials-science","selected":false,"children":[]},{"value":"10397","label":"Mathematica","selected":false,"children":[]},{"value":"10398","label":"MATLAB","selected":false,"children":[]},{"value":"10399","label":"Memory","selected":false,"children":[]},{"value":"10400","label":"Metadata","selected":false,"children":[]},{"value":"10401","label":"Modules","selected":false,"children":[]},{"value":"10402","label":"Molecular-dynamics","selected":false,"children":[]},{"value":"10403","label":"Monte-carlo","selected":false,"children":[]},{"value":"10404","label":"MPI","selected":false,"children":[]},{"value":"10405","label":"NAMD","selected":false,"children":[]},{"value":"10407","label":"NetCDF","selected":false,"children":[]},{"value":"10408","label":"Networking","selected":false,"children":[]},{"value":"10409","label":"Neural-networks","selected":false,"children":[]},{"value":"10410","label":"NFS","selected":false,"children":[]},{"value":"10406","label":"NLP","selected":false,"children":[]},{"value":"10411","label":"NoMachine","selected":false,"children":[]},{"value":"10412","label":"Nvidia","selected":false,"children":[]},{"value":"10413","label":"Oceanography","selected":false,"children":[]},{"value":"10414","label":"OnDemnad","selected":false,"children":[]},{"value":"10415","label":"Open-science-grid","selected":false,"children":[]},{"value":"10416","label":"Open-storage-network","selected":false,"children":[]},{"value":"10417","label":"OpenCV","selected":false,"children":[]},{"value":"10418","label":"Openfoam","selected":false,"children":[]},{"value":"10419","label":"OpenMP","selected":false,"children":[]},{"value":"10420","label":"OpenMPI","selected":false,"children":[]},{"value":"10421","label":"OpenSHIFT","selected":false,"children":[]},{"value":"10422","label":"Openstack","selected":false,"children":[]},{"value":"10423","label":"Optimization","selected":false,"children":[]},{"value":"10424","label":"OS","selected":false,"children":[]},{"value":"10425","label":"OSG","selected":false,"children":[]},{"value":"10426","label":"Parallelization","selected":false,"children":[]},{"value":"10427","label":"Parameter-sweeps","selected":false,"children":[]},{"value":"10428","label":"Paraview","selected":false,"children":[]},{"value":"10429","label":"Particle-physics","selected":false,"children":[]},{"value":"10227","label":"password","selected":false,"children":[]},{"value":"10430","label":"PBS","selected":false,"children":[]},{"value":"10431","label":"Pegasus","selected":false,"children":[]},{"value":"10432","label":"Pending-jobs","selected":false,"children":[]},{"value":"10433","label":"Performance-tuning","selected":false,"children":[]},{"value":"10434","label":"Permissions","selected":false,"children":[]},{"value":"10435","label":"Physiology","selected":false,"children":[]},{"value":"10436","label":"PIP","selected":false,"children":[]},{"value":"10437","label":"PODMAN","selected":false,"children":[]},{"value":"10242","label":"Portals","selected":false,"children":[]},{"value":"10438","label":"Pre-emption","selected":false,"children":[]},{"value":"10249","label":"Professional and Workforce Development","selected":false,"children":[]},{"value":"10439","label":"Professional-development","selected":false,"children":[]},{"value":"10440","label":"Profile","selected":false,"children":[]},{"value":"10441","label":"Profiling","selected":false,"children":[]},{"value":"10442","label":"Programming","selected":false,"children":[]},{"value":"10250","label":"Programming Languages","selected":false,"children":[]},{"value":"10443","label":"Programming-best-practices","selected":false,"children":[]},{"value":"10444","label":"Project-management","selected":false,"children":[]},{"value":"10445","label":"Project-renewal","selected":false,"children":[]},{"value":"10446","label":"Provisioning","selected":false,"children":[]},{"value":"10447","label":"Pthreads","selected":false,"children":[]},{"value":"10448","label":"Publication-database","selected":false,"children":[]},{"value":"10449","label":"Putty","selected":false,"children":[]},{"value":"10450","label":"Python","selected":false,"children":[]},{"value":"10451","label":"Pytorch","selected":false,"children":[]},{"value":"10452","label":"Quantum-computing","selected":false,"children":[]},{"value":"10453","label":"Quantum-mechanics","selected":false,"children":[]},{"value":"10454","label":"Quota","selected":false,"children":[]},{"value":"10455","label":"R","selected":false,"children":[]},{"value":"10456","label":"RDP","selected":false,"children":[]},{"value":"10457","label":"React","selected":false,"children":[]},{"value":"10458","label":"Reporting","selected":false,"children":[]},{"value":"10459","label":"Research-facilitation","selected":false,"children":[]},{"value":"10460","label":"Research-grants","selected":false,"children":[]},{"value":"10461","label":"Resources","selected":false,"children":[]},{"value":"10462","label":"Rstudio-server","selected":false,"children":[]},{"value":"10463","label":"S3","selected":false,"children":[]},{"value":"10464","label":"Samba","selected":false,"children":[]},{"value":"10465","label":"SAS","selected":false,"children":[]},{"value":"10466","label":"Scaling","selected":false,"children":[]},{"value":"10235","label":"Schedulers","selected":false,"children":[]},{"value":"10467","label":"Scheduling","selected":false,"children":[]},{"value":"10469","label":"Science DMZ","selected":false,"children":[]},{"value":"10468","label":"Science Gateways","selected":false,"children":[]},{"value":"10470","label":"Scikit-learn","selected":false,"children":[]},{"value":"10252","label":"Scratch","selected":false,"children":[]},{"value":"10471","label":"screen","selected":false,"children":[]},{"value":"10472","label":"scripting","selected":false,"children":[]},{"value":"10474","label":"SDN","selected":false,"children":[]},{"value":"10253","label":"Secure Computing and Data","selected":false,"children":[]},{"value":"10475","label":"Secure-data-architecture","selected":false,"children":[]},{"value":"10476","label":"Serverless-hpc","selected":false,"children":[]},{"value":"10477","label":"setup","selected":false,"children":[]},{"value":"10478","label":"sftp","selected":false,"children":[]},{"value":"10479","label":"SGE","selected":false,"children":[]},{"value":"10248","label":"Shell Scripting","selected":false,"children":[]},{"value":"10480","label":"Shifter","selected":false,"children":[]},{"value":"10481","label":"Singularity","selected":false,"children":[]},{"value":"10482","label":"SLURM","selected":false,"children":[]},{"value":"10483","label":"SMB","selected":false,"children":[]},{"value":"10484","label":"Smrtanalysis","selected":false,"children":[]},{"value":"10236","label":"Software Installations","selected":false,"children":[]},{"value":"10485","label":"Software-carpentry","selected":false,"children":[]},{"value":"10486","label":"SPACK","selected":false,"children":[]},{"value":"10487","label":"SPARK","selected":false,"children":[]},{"value":"10488","label":"Spectrum-scale","selected":false,"children":[]},{"value":"10489","label":"SPSS","selected":false,"children":[]},{"value":"10490","label":"SQL","selected":false,"children":[]},{"value":"10473","label":"SSH","selected":false,"children":[]},{"value":"10491","label":"Stampede2","selected":false,"children":[]},{"value":"10492","label":"STATA","selected":false,"children":[]},{"value":"10493","label":"Storage","selected":false,"children":[]},{"value":"10494","label":"Supplement","selected":false,"children":[]},{"value":"10238","label":"Support","selected":false,"children":[]},{"value":"10495","label":"TCP","selected":false,"children":[]},{"value":"10496","label":"Technical-training-for-hpc","selected":false,"children":[]},{"value":"10497","label":"Tensorflow","selected":false,"children":[]},{"value":"10498","label":"Terminal-emulation-and-window-management","selected":false,"children":[]},{"value":"10499","label":"Tickets","selected":false,"children":[]},{"value":"10500","label":"Timing-issue","selected":false,"children":[]},{"value":"10501","label":"TMUX","selected":false,"children":[]},{"value":"10247","label":"Tools","selected":false,"children":[]},{"value":"10502","label":"Training","selected":false,"children":[]},{"value":"10503","label":"Transfer SUs","selected":false,"children":[]},{"value":"10504","label":"Trinity","selected":false,"children":[]},{"value":"10505","label":"Tuning","selected":false,"children":[]},{"value":"10506","label":"Unix-environment","selected":false,"children":[]},{"value":"10507","label":"Upgrading","selected":false,"children":[]},{"value":"10508","label":"Vectorization","selected":false,"children":[]},{"value":"10509","label":"Version-control","selected":false,"children":[]},{"value":"10510","label":"vim","selected":false,"children":[]},{"value":"10511","label":"VNC","selected":false,"children":[]},{"value":"10512","label":"VPN","selected":false,"children":[]},{"value":"10513","label":"Workflow","selected":false,"children":[]},{"value":"10514","label":"Workforce-development","selected":false,"children":[]},{"value":"10515","label":"X11","selected":false,"children":[]},{"value":"10516","label":"Xalt","selected":false,"children":[]},{"value":"10517","label":"XDMoD","selected":false,"children":[]},{"value":"10518","label":"XML","selected":false,"children":[]},{"value":"10519","label":"XSEDE","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/32","calendarParams":{"firstDay":0,"date":"2024-12-21T06:43:01-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ccb2426-24b8-38d4-8b37-19b57a18d9c6","appLinkName":"System Confluence","appLinkUrl":"https://access-ci.atlassian.net/wiki","spaceKey":"ATS","spaceName":"ACCESS Ticketing System","spaceUrl":"https://access-ci.atlassian.net/wiki/spaces/ATS","isServer":false},"labels":[],"projectKey":"ATS","serviceDeskId":2,"kbLinkDomainURLs":["https://access-ci.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODYxODEsIm5iZiI6MTczNDc4NDk4MX0.5sKwdA5tYvmjQDb6yOlJT8v8mP34aRmKi0jvChmtXYA","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bf7a6ed0-fffc-478b-9755-57028418a24d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2024-02-15T16:42:17.172120Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[32],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"ACCESS Infrastructure Integration and Operation Support Request Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"400a0e29-28a2-4467-ad40-a15926a65cef"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Infrastructure Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"c5fc4809-acdf-4dc0-833e-a104396cc30b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"ac534190-b672-4812-970b-14aad5a4ab8c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"1dd8e049-e0e4-4a98-8650-7080318f96c7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"8e9267e1-d577-4318-bb37-c4b615384df3"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]}]}],"conditions":{"5":{"t":"sh","i":{"co":{"cIds":{"4":["1"]}}},"o":{"sIds":["1"]}},"7":{"t":"sh","i":{"co":{"cIds":{"4":["2"]}}},"o":{"sIds":["2"]}},"10":{"t":"sh","i":{"co":{"cIds":{"4":["3"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"ACCESS Resource Selection","conditions":["5"]},"2":{"name":"ACCESS Project Selection","conditions":["7"]},"3":{"name":"ACCESS Science Gateway Selection","conditions":["10"]},"4":{"name":"Request Description","conditions":[]}},"questions":{"4":{"type":"cs","label":"Infrastructure Type","description":" What type of infrastructure are you integrating or operating?","validation":{"rq":true},"choices":[{"id":"1","label":"ACCESS Resource Provider Resource","other":false},{"id":"2","label":"ACCESS Project Service","other":false},{"id":"3","label":"ACCESS Science Gateway","other":false},{"id":"4","label":"Other new type","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"6":{"type":"cd","label":"ACCESS Resource Provider Resource","description":"Which resource is this request related to?","validation":{"rq":false},"jiraField":"customfield_10110","questionKey":""},"9":{"type":"cs","label":"ACCESS Project","description":"Which ACCESS project are you a part of?","validation":{"rq":true},"choices":[{"id":"1","label":"ACO","other":false},{"id":"2","label":"Allocations","other":false},{"id":"3","label":"Support","other":false},{"id":"4","label":"Operations","other":false},{"id":"5","label":"Metrics","other":false}],"questionKey":""},"14":{"type":"ts","label":"ACCESS Science Gateway","description":"What is the name of your science gateway?","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"400a0e29-28a2-4467-ad40-a15926a65cef"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2024-02-15T16:42:17.172120Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[32],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"ACCESS Infrastructure Integration and Operation Support Request Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"400a0e29-28a2-4467-ad40-a15926a65cef"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Infrastructure Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"c5fc4809-acdf-4dc0-833e-a104396cc30b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"ac534190-b672-4812-970b-14aad5a4ab8c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"1dd8e049-e0e4-4a98-8650-7080318f96c7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"8e9267e1-d577-4318-bb37-c4b615384df3"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]}]}],"conditions":{"5":{"t":"sh","i":{"co":{"cIds":{"4":["1"]}}},"o":{"sIds":["1"]}},"7":{"t":"sh","i":{"co":{"cIds":{"4":["2"]}}},"o":{"sIds":["2"]}},"10":{"t":"sh","i":{"co":{"cIds":{"4":["3"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"ACCESS Resource Selection","conditions":["5"]},"2":{"name":"ACCESS Project Selection","conditions":["7"]},"3":{"name":"ACCESS Science Gateway Selection","conditions":["10"]},"4":{"name":"Request Description","conditions":[]}},"questions":{"4":{"type":"cs","label":"Infrastructure Type","description":" What type of infrastructure are you integrating or operating?","validation":{"rq":true},"choices":[{"id":"1","label":"ACCESS Resource Provider Resource","other":false},{"id":"2","label":"ACCESS Project Service","other":false},{"id":"3","label":"ACCESS Science Gateway","other":false},{"id":"4","label":"Other new type","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"6":{"type":"cd","label":"ACCESS Resource Provider Resource","description":"Which resource is this request related to?","validation":{"rq":false},"jiraField":"customfield_10110","questionKey":""},"9":{"type":"cs","label":"ACCESS Project","description":"Which ACCESS project are you a part of?","validation":{"rq":true},"choices":[{"id":"1","label":"ACO","other":false},{"id":"2","label":"Allocations","other":false},{"id":"3","label":"Support","other":false},{"id":"4","label":"Operations","other":false},{"id":"5","label":"Metrics","other":false}],"questionKey":""},"14":{"type":"ts","label":"ACCESS Science Gateway","description":"What is the name of your science gateway?","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"400a0e29-28a2-4467-ad40-a15926a65cef"},"linkedJiraFields":["customfield_10110"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}